Highly qualified services
The great advantage to be our partner is to have access to an entire range of highly qualified IT services, which enables an ideal development and maintenance of telecommunication integrated solutions. From planning to installation, from corrective maintenance to specialized support, from Remote Service Center to training: each area of activity is coordinated by a mix of services that render unique every single project. The high specialization and the certification levels of our professionals can guarantee reliability and full appropriateness of selected technological choices.
- 24-hour operational Technical Help desk on national and international territory.
- Troubleticketing with automated management of escalation and dedicated Service Manager.
- Technical support for effective troubleshooting (experts of certified products).
- Technical support of 3rd level (b! Master engineers with the most advanced technical qualification of the market).
- Remote management systems and full-outsourcing (NOC, SOC).
- Technical Escalation to the vendor with around-the-clock ticket management.
- Logistics and national and international Spare Parts Management services.
- Full coverage of territory, with intervention times as little as 2 hours.
We offer personal consulting to each client, in order to select the most appropriate technological solutions.
We offer professional services scalable as required by specific size and needs, certified services for each technology.
With us our client can improve service standards, interventions quality, performance of results.
In partnership with Reiss Romoli, we have founded ICT School: training becomes an essential incentive to increase business opportunities.